What is Pick & Parcel?

Pick & Parcel is an Australian online store offering a wide range of practical and everyday products. We carefully select products that help make everyday living easier.

Where is Pick & Parcel based?

Pick & Parcel is an Australian-owned online store delivering products to customers across Australia.

How do I place an order?

Simply browse our collections, add items to your cart, and complete checkout. You will receive an order confirmation email once successful.

What payment methods do you accept?

We accept the secure payment methods available at checkout through our trusted payment providers.

Can I change or cancel my order?

Please contact us as soon as possible with your order number. We cannot guarantee changes once an order has been dispatched.

Where do you deliver?

We deliver across Australia on eligible orders.

How long does delivery take?

Orders are processed within 1–3 business days. Metro areas: 3–7 business days; Regional areas: 5–10 business days.

How can I track my order?

Once dispatched, you will receive a shipping confirmation email with tracking details.

What is your return policy?

Eligible items may be returned within 30 days of delivery if unused and in original packaging.

How do I request a return?

Contact our support team with your order number and reason for return.

What happens if my order arrives damaged or incorrect?

Please contact us with your order details and photos of the item so we can assist.

If you cannot find the answer you are looking for, please contact our friendly support team and we will get back to you as soon as possible.