Find quick answers to common questions about shopping with Pick & Parcel.
What is Pick & Parcel?
Pick & Parcel is an Australian online marketplace offering carefully selected everyday products across home, lifestyle, outdoor, electronics, beauty, pets, and more. We focus on practical, useful products that make everyday living easier.
Where does Pick & Parcel deliver?
We deliver across Australia. Delivery availability and estimated timeframes may vary depending on your location and the products ordered.
How long does delivery take?
Delivery times vary depending on the product, location, and courier service. Once your order has been dispatched, you will receive tracking details so you can follow your parcel’s journey.
How can I track my order?
Once your order has been shipped, we will send a tracking link via email. You can use this link to view your delivery updates and estimated arrival information.
What payment methods do you accept?
We accept a range of secure payment options, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I change or cancel my order after placing it?
We aim to process orders quickly. If you need to make changes or cancel your order, please contact our support team as soon as possible. We will do our best to assist before your order has been processed or dispatched.
What happens if my item arrives damaged or faulty?
If your order arrives damaged or there is an issue with your product, please contact our customer support team with your order details and photos of the item. We will review the issue and help arrange the best solution.
What is your returns policy?
We want you to be happy with your purchase. If you need to request a return, please review our Returns Policy for information about eligibility, timeframes, and the return process.
