Shipping policy

At Pick & Parcel, we are committed to providing a smooth and reliable delivery experience for our customers across Australia. We carefully process and package every order to ensure your products arrive safely and on time.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed. Once dispatched, you will receive a shipping confirmation email with tracking details.

Delivery Locations & Times

We deliver across Australia. Estimated delivery timeframes after dispatch:

Metro areas: 3–7 business days
Regional and remote areas: 5–10 business days

Note: These are estimates and may be affected by weather, courier delays, or peak periods.

Tracking Your Order

Once shipped, use the tracking link in your confirmation email to monitor your parcel’s progress. If you don't see it, please check your junk or spam folder.

Delivery Delays & Issues

While we work closely with our partners, unforeseen delays (weather, public holidays, or high-volume periods) can occur. Please ensure your shipping details are accurate at checkout, as we cannot guarantee changes once an order has been processed.

Lost or Missing Parcels

If your tracking shows "Delivered" but you haven't received your parcel:

Check around your property and with neighbours.
Confirm the delivery address provided at checkout.
Contact our customer support team for further assistance.

Authority to Leave

Some deliveries may be left in a safe location at the courier's discretion. Pick & Parcel is not responsible for parcels lost or stolen after being delivered to the nominated address.