Shipping policy

Shipping Policy

At Pick & Parcel, we are committed to providing a smooth and reliable delivery experience for our customers across Australia. We carefully process and package every order to ensure your products arrive safely and on time.

Order Processing Times

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Please note that processing times may be slightly longer during busy periods, promotional events, public holidays, or peak shopping seasons.

Delivery Locations

We currently offer delivery across Australia.

Delivery availability and timeframes may vary depending on your location and the delivery service available in your area.

Estimated Delivery Times

Estimated delivery timeframes after dispatch:

  • Metro areas: 3–7 business days
  • Regional and remote areas: 5–10 business days

Please note these timeframes are estimates only and may vary due to factors outside of our control, including courier delays, weather conditions, public holidays, and peak periods.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with your tracking information.

You can use the tracking link provided to monitor your parcel’s progress.

If you have not received your tracking details, please check your junk or spam folder. If you still need assistance, please contact our customer support team.

Delivery Delays

While we work closely with our delivery partners to provide a reliable service, delays may occasionally occur due to circumstances outside our control.

These may include:

  • Severe weather conditions
  • Public holidays
  • Courier delays
  • Incorrect or incomplete delivery details
  • High-volume periods

We appreciate your patience and understanding if your order takes longer than expected.

Incorrect Delivery Information

Please ensure your shipping details are accurate before completing your order.

If incorrect delivery information is provided, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee changes can be made once your order has been processed or dispatched.

Lost or Missing Parcels

If your tracking information shows that your parcel has been delivered but you have not received it, please:

  1. Check around your property and with neighbours.
  2. Confirm the delivery address provided at checkout.
  3. Contact our customer support team for further assistance.

We will work with our delivery partners to investigate where possible.

Authority to Leave

Some deliveries may be left in a safe location at the discretion of the courier where an authority to leave has been provided.

Pick & Parcel is not responsible for parcels that are lost or stolen after being delivered to the nominated address.

Contact Us

If you have any questions about your order or delivery, please contact our friendly customer support team.

We are always happy to help.